Renting Through
MK Group of Properties
We believe renting should be a positive experience — for tenants and landlords alike. When you rent through MK Group of Properties, you're working with a team that takes maintenance seriously, communicates honestly, and treats you like an adult.
This page covers the key things you need to know while you're a tenant with us.
Emergency Maintenance
Your safety always comes first. If you're dealing with an urgent maintenance issue, here's how to handle it.
What counts as a maintenance emergency?
An emergency is any situation that poses an immediate risk to health, safety, or security — or where leaving it unattended would cause significant damage to the property. Examples include
- A burst water pipe or major internal flooding.
- A complete power failure not caused by an outage in the area.
- A gas leak.
- A broken door or window that compromises the security of the property.
- Sewage overflow or blockage.
If your issue doesn't fall into these categories, please log it as a routine maintenance request through our standard process and we'll attend to it promptly.
Immediate Actions
If the situation is life-threatening, call 000 immediately. For property emergencies, contact our designated emergency line below.
Other important emergency contacts
Police (non-emergency): 131 444
State Emergency Service (storm/flood damage): 132 500
Emergency Contact
(0450) 767-367
Available 24/7
Common Emergency Situations — What to Do
Water Leak or Flooding
- Turn off the water at the main stopcock if it's accessible and safe to do so.
- Move valuables away from the affected area.
- Contact our office immediately. After hours, use the emergency contact number provided in your tenancy agreement.
- Take photographs of any damage as soon as it's safe to do so.
Gas Leak
- Do not use any switches, open flames, or electrical appliances.
- Leave the property immediately.
- Turn off the gas at the meter if it's safe and accessible.
- Call your gas provider's emergency line and do not re-enter until cleared.
Power Outage
- Check whether your neighbours are also affected (likely a network outage).
- Check your switchboard for any tripped circuit breakers.
- If the fault appears to be internal to the property, contact us and we'll arrange a licensed electrician.
Transition Procedures
Moving In
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Before You Move In
- Review your tenancy agreement carefully and raise any questions before signing.
- Go through the Entry Condition Report in detail note anything that doesn't match the actual state of the property and report it to us in writing within the timeframe specified in your agreement.
- Set up electricity, gas, internet, and water accounts ahead of your move-in date. Don't leave this to the last minute. When You Move In
- Photograph every room thoroughly — walls, floors, ceilings, appliances, outdoor areas. Date-stamp the photos and keep them saved securely. This is your most important protection at bond time.
- Introduce yourself to the neighbours if you're comfortable doing so — it goes a long way.
- Make note of meter readings on day one.
Moving Out
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Before You Hand Back The Keys
- Give us the required notice in writing as per your tenancy agreement.
- Book a professional clean — carpets, oven, and bathrooms in particular. Keep your receipt. This demonstrates a good-faith effort if any cleaning is later disputed.
- Patch any small nail holes and touch up paint where needed (unless this predates your tenancy and was noted on the Entry Condition Report).
- Return all keys, garage remotes, and any other access devices on or before your vacate date. Condition Expectations
- The property should be returned in the same condition as when you moved in, allowing for fair wear and tear. Fair wear and tear means the natural, gradual deterioration of a property over time — it does not include damage caused by negligence or misuse.
Our Commitment to You
We're not the kind of agency that disappears between lease renewals. If you have a question, a concern, or a maintenance request — reach out. We respond.
Transparency
Clear communication regarding inspections and maintenance.
Respect
Valuing your privacy and peaceful enjoyment of the home.
Still have questions?
Our property management team is here to assist you with any inquiries.
Email Us
admin@mkrealestate.com.au
Call Us
(0450) 767-367
Visit Us
2 Myall Road, Para Hills, SA